AI customer service for online shop

An AI assistant based on OpenAI technology was developed for an online shop, which takes on all recurring tasks in customer service. This AI assistant supports customers in five different languages, processes refunds and returns, and provides a communication experience that is comparable to human employees. Implementing this solution resulted in a significant improvement in efficiency and customer experience.

A key finding was the importance of scaling AI solutions across different languages for online platforms. It has also been shown that close cooperation with the client's customer service is essential to train AI so that it can keep up with human employees in terms of customer satisfaction.